TRAVEL AWARE

Stay safe abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel.

Keep informed of current travel health news by visiting www.travelhealthpro.org.uk.

The advice can change so check regularly for updates.

Coronavirus

TrekAmerica Policy on Travel following the recent Coronavirus outbreak

Will my holiday go ahead?

We have suspended departures between between 17 March and 31 August 2020, if you were due to travel with us then you will be entitled to a Refund Credit Note towards future travel. Please read here for more details.

For trips departing after 1 September the following applies:

> Should the UK FCO, global or local health authorities advise against travel or impose severe restrictions on movement within a country, we will amend itineraries or cancel or suspend trips as needed, offering flexibility to transfer your travel plans to a future date or alternative holiday free of charge (subject to any difference in published holiday cost) or, if this isn’t suitable, we can offer a Refund Credit Note, valid for bookings made by 31st January 2021.

> We will always follow UK FCO advice, and we will not operate tours to areas where the advice is against all non-essential travel.

> Decisions about whether we can operate upcoming tours are made on a rolling basis, as the advice can change at any time. Where the advice for a country is temporarily against all non-essential travel, we will not normally make changes to tours more than 6 weeks before the date of travel.

> We continue to monitor the World Health Organisation (WHO) country statistics and the UK FCO for all countries we visit on a daily basis and will communicate with customers if we believe an increase in risk in that country is likely to require changes to their holiday.

Booking flexibility options

 > If TrekAmerica cancels or suspends your trip, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made by January 31st 2021.

> Once you have paid your final balance, and up to 42 days prior to departure, you have the flexibility to transfer your travel plans to a future date or alternative holiday free of charge (subject to any difference in published holiday cost) or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made by January 31st 2021.

If you decide to cancel and you are travelling within the next 42 days, TrekAmerica will transfer all recoverable costs to another holiday of your choosing or issue a Refund Credit Note valid for bookings made by January 31st 2021.

Contact Us

> If your trip has been impacted by COVID-19 you will be contacted by our team to discuss your next steps, you do not need to call us. Please be patient while our customer teams work through bookings in order of proximity to departure. We really appreciate your support while we make these arrangements. If you need assistance in a genuine emergency please call our out of hours Duty Office on +44 (0)844 326 7041.

Self-screening

We request that any of our customers who have any reason to believe they may have a higher than expected risk of infection to contact us to discuss suitable actions. This includes people who believe they may have been close to an infected person in their country of residence or abroad.

Keeping you safe while on our trips

> We have provided written advice to our local partners and tour leaders so they can be vigilant about potential exposure to the virus for themselves and for group members, they can be aware of the symptoms and be aware of the standard protective measures should they be required

> We are asking all clients travelling on our trips to self-screen in advance of travel to ensure they do not join a trip after being exposed to a higher than expected risk of infection

> We will cancel or amend trips if required (see below) to ensure your safety

 

Pre-travel checks

> Various countries to which we operate are amending their entry requirements in relation to travel from (or a recent visit to) higher risk locations

> While we will endeavour to inform customers of any significant changes as much as possible, we may not be aware of your recent travel history before joining your trip. Therefore all travellers are requested to check entry requirements to their intended destination to ensure they meet any requirement that may have been put in place. We recommend your own government’s travel advisory service information for your destination country – for the UK, the FCO Travel Advice; for Ireland, the Department of Foreign Affairs; for the US, the State Department Travel Advisory; for CanadaTravel Advice & Advisories ; for Australia, the Smart Traveller information service; for New Zealand, it’s SafeTravel.

 Updates will be added to this web page as and when they become available.

Before you depart

The Foreign & Commonwealth Office also provides the following advice:

Take out appropriate travel insurance before travelling and make sure it covers you for all the activities you want to do.

 

 

If you are travelling within Europe, ensure you have a European Health Insurance Card (EHIC) that hasn’t expired and understand what it covers - you still need full travel insurance though! For your free EHIC card visit www.nhs.uk/ehic

 

Learn about the laws, customs and entry requirements of the country you’re visiting and understand how they differ from home, check www.gov.uk/foreign-travel-advice

 

 

Check your passport is valid, fill out the emergency details, look after it while travelling and keep it in a safe place. Make sureyou have all necessary visas.

 

 

Make copies of important travel documents, take a picture or make copies and store them securely using a secure data storage site.

 

 

Research vaccinations or any other medical requirements for your destination, and if necessary visit a travel health clinic before you travel. For medical advice visit travelhealthpro.org.uk.

 

 

Tell your friends or family about your travel plans and where you’re going and leave emergency contact details.

 

 

Take enough money with you and have access to emergency funds.

 

 

 

Ensure you take the contact details of the local British Consulate in case of emergencies -www.gov.uk/government/world/embassies

 

 

Understand what consular staff can and can’t do to help British nationals travelling overseas, check www.gov.uk/government/publications/support-for-british-nationals-abroad-... .

 

 

Act responsibly, and be responsible for yourself when abroad.

 

 

Do your homework on how to stay safe when travelling abroad. Visit https://www.abta.com/tips-and-advice/staying-safe-on-holiday/advice-for-... and https://safertourism.org.uk/travel-tips/active-adventure-holidays/ for helpful tips and advice.

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